Northwood Outdoor - Policy Statements

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

  • We offer 30 Money Back Guarantee on the furniture products we offer. Please call customer service at 800-611-9471, in advance to obtain a return authorization within 30 days of purchase date.
  • Building orders can be canceled within 3 days of the order date, cancellation after 3 days would result in the loss of 10% of your down payment.

Shipping & Delivery Policy

Please be assured that your furniture items will ship out within one to two weeks of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: United Parcel Service (UPS) or FedEx. Or a special freight company. Sorry but we cannot ship to P.O. Boxes. Delivery times on building orders will be defined on the order form that you receive.

Shipping And Handling Costs

  • There are no additional shipping charges for the furniture items.
  • Delivery charges for Building orders will be detailed on the order form you received.

Browse and Dream. Request a Free Quote.

Have you found your dream shed or identified a garage that you want to customize? Have you chosen the ideal poly furniture set for your patio or selected a hickory wood table and chairs for your cabin? Fill out the form to receive a free quote or to request more information about our products.